TERMS OF PURCHASE AND REFUND POLICY
Jensen Manufacturing Solutions LLC, DBA JEMS LLC, its subsidiaries, affiliated brands, and Jensen Companies (hereinafter referred to as "Timothy Jensen", "The Company" "We", "Us" or "Our") stand behind all of their products and your satisfaction is very important to us. Any and all purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.
General
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
Privacy Policy
Please review our Privacy Policy, which also governs your visit to our website and any purchases made on our website.
Live Event Terms and Conditions
Each Live Event may have different Terms of Purchase and Terms and Conditions depending on its location, the Live Event Venue, and the Live Event Content. Please see the designated website for the Live Event for a complete set of its Terms of Purchase and Terms and Conditions as it pertains to that specific event.
No Guarantee of Results
We do not guarantee that you will achieve any specific health, personal relationships, financial or other results or earn any specific amount of income or reach any particular goal from purchasing our products and/or services. The information provided is provided only on an informational basis and is only for your personal use. If you use such information, you do so at your own risk and are solely responsible for any decisions and actions that result from your decision to use of such information. We will never provide relationship, legal, investment, professional, tax or financial advice. There is no assumption of responsibility for any errors or omissions that may appear in any program materials or written information. You agree to take full responsibility for any results you receive from use of any products or services purchased from us.
Any personal or business activity involves risk and hard work. Always consult with your financial, tax, finance, legal and business professionals. Any testimonials or reviews showing our success or our students' success are not to be interpreted as common, typical, or expected.
No Solicitation Policy
We have a strict no-solicitation policy covering all of our virtual and live events, ZOOM Meetings, Membership ZOOM Calls, ZOOM "meet-ups", Facebook Groups, Social Media Groups, Official WhatsApp Groups, virtual or live events, conferences, masterminds, HQ Days, trainings, summits, bootcamps and expositions. In order to provide a distraction-free environment for our attendees and guests, we do not allow solicitation at any of the aforementioned events by attendees or unauthorized parties. This policy includes but is not limited to the following unauthorized activities.
Prohibited Activities:
- Unauthorized receptions & parties (including off-site events)
- Unauthorized exhibits, mobile exhibits & hospitality suites
- Unauthorized membership recruitment activities
- Unauthorized subgroups on social media platforms (including WhatsApp)
- Unauthorized sale of any product or service not offered by an affiliated Cardone Company
- Unauthorized promotion of non-Cardone Company events
- Unauthorized employment recruiting
- Unwelcome advances toward event participants
- Unauthorized on-site distribution of printed or electronic materials including literature, signs, flyers, invitations, tickets, forms, etc. (except business cards)
- Unauthorized distribution of virtual invitations to any of the aforementioned prohibited activities
- Unauthorized use of the venue’s Wi-Fi, guest Wi-Fi or Company’s Wi-Fi for self-promotional or solicitous purposes
- Unauthorized use of the venue for self-promotional or solicitous purposes
Any person and/or organization found to be violating this policy shall be expelled from the event without a refund and may be subject to legal action for any damages incurred by Us.
Attendees found to be violating this policy agree to pay the affected Jensen Company and/or Companies the equivalent of a Sponsor or Exhibitor fee, plus a pro rata portion of the event’s cost. Attendees found to be violating this policy shall also be immediately expelled from the event and shall be disqualified from future events at the discretion of any of the Jensen Companies.
Physical Products
Many of our products are custom built to order and no returns are allowed on these items as they are custom designed and built for the buyer.
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. You can contact our Customer Service Department at 319-334-2737 during the hours of 9 AM – 4 PM CST, Monday through Friday or reach us via email at jems@jems.store
If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 319-334-2737 during the hours of 9 AM – 4 PM CST, Monday through Friday for or reach us via email at jems@jems.store for refund procedures or if you do not know if your product is from our 3rd party fulfillment center. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.
Digital Download Products
There are no refunds at all on any digital products. You will receive access to the digital products for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased, please contact our Customer Support Department immediately at 319-334-2737 during the hours of 9 AM – 4 PM CST, Monday through Friday, so we can resolve the issue. Purchase of an digital products does not grant rights to the buyer to share, reproduce or resell the product in any way. Digital Access is deemed fully delivered when the email is sent to the email address used to sign up for the services. If you do not receive the digital access link within 5 calendar days of signing your service agreement, it is incumbent upon you to email jems@jems.store to inform the Company that you have not received the link. If you have not sent an email to notify the Company that you have not received the link and the email was delivered to your email address, the digital assets are deemed fully delivered.
If you have subscribed to any month-to-month Purchase or Training Access programs, to cancel your subscription please email jems@jems.store Please be advised, that the cancellation of the monthly subscription is effective in the month in which you have cancelled. There are no refunds regardless of usage of the product.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of any subscription training, digital access or physical product, please email jems@jems.store
Please be advised that any and all agreements for downloadable/digital products, The Company's digital products are NOT subject to cancellation, refund, or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement, or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full. ALL BUILD OUT FEES AND SET UP FEES ARE NONREFUNDABLE AS THEY ARE SERVICES RENDERED TO CREATE YOUR ACCOUNT. Agreements with a 90 day opt out clause do not include a refund on the initial investment. There is NO refund on digital products or build-out fees. By signing the Agreement, you agree to all Terms of Use and this Terms of Purchase and Refund Policy. including that you agree to do not do a charge back for any services rendered, or for digital products that have been delivered. You also agree and acknowledge that you are paying in monthly installments on your total contract value as a payment plan, not a recurring subscription fee.
Cancelling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.
If you have any problems accessing the digital content you have purchased, please contact our Customer Support Department immediately at 319-334-2737 during the hours of 9 AM – 4 PM CST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
Gift Certificates and Coupon Codes
If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit. Gift Certificates and Coupon codes shall expire twelve (12) months form their date of issue, unless otherwise specified.
Programs that Offer Free Access to Live and/or Virtual Events
Any purchase of a program, event, product, or service that offers a gratis or bonus ticket to any live or virtual event is subject to availability and is forfeited if not redeemed within twelve (12) months {one (1) year} from the date of purchase. It is incumbent on the purchaser to reserve the seat and redeem the bonus or gratis ticket. The Company will not send reminders to the Purchaser, so please track any gratis or bonus items received from a purchase. The Company reserves the right to exchange any gratis or bonus items for those of equal value due to availability or participation. Gratis or bonus items do not have any monetary value, are not transferable, may not be substituted or exchanged by the purchaser, are not eligible for a store credit and may not be extended past twelve (12) months {one (1) year} for redemption.
Any purchase of a program, future event, product, or service purchased during a live event may be also subject to the Terms of Purchase and Terms and Conditions of that specific event, so please be sure to read those as well.
You Are Subject to Search
At any live event, we are obligated to follow all venue rules as far as search and items that permitted and not permitted into the venue. We must abide by all local, state and federal regulations where the event is located. You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
Venues may not allow laptops, tablets, or any computers into the venue., it is because we are following the rules of the venue. Also, no backpacks or large bags are allowed. We reserve the right to refuse entry to any person who attempts to enter the venue with any prohibited or restricted items.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order if terms and conditions are met.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.